Terms & Conditions

NEW UPDATES for Shipping Policy
following pandemic covid-19
29th November 2021


Allowed Countries for shipping
We are allowed to ship out to these countries below.
United Kingdom, Germany, Belgium, Austria, Spain, Netherlands, Sweden, Norway, Serbia, Hungary, France, Denmark, Finland, Portugal, Italy, Czech, Poland, Switzerland, Romania, Turkey, Japan, India, Hong Kong, Canada, United States, Brazil, Ivory Coast, Mali, Guinea, Benin, Gambia, Togo, Burkina Faso, Niger, Cape Verde, Ghana, Mauritania, Egypt, Morocco.

Not Allowed Countries
For all other countries we are waiting for new permission to ship out.
It is updated every 2 weeks. As soon as the ban is lifted, we can ship to your country. If you don't find your country in the list above, please check this page in 2 weeks.
 
Turnaround Time
Following the shipping ban to many countries during 2020, our dispatching for any country has been delayed. Therefore our turnaround time is much longer than usual.
These days after receiving your order to ship out, it might take about 20 weeks if your destination country is allowed by the postal network. Our turnaround time can vary depending on the item you choose.
 
No Cancellation Accepted
Following our usual policy, if your request of cancellation of order is over 2 days after your payment confirmation, it will not be accepted.
Your order is usually treated immediately except weekend. Our team works on it and it is worth being paid.
Living this situation in Senegal, it is important for us not to discharge any work from our team.
Thank you for your understanding.
If you would like to cancel your order, please contact within 2 days after placing the order. Then you will be fully refunded.
If you still want to cancel your order after over 2 days of your payment confirmation, we will hold 30% of the total amount of your payment for the labor of our team. Thank you for your understanding.
 
Collaboration with Safica
www.saficasenegal.com
We collaborate with Safica Senegal (leather shoes brand)  to ship orders together to your door.
But our 25% discount will not be applied to Safica's items.
You place orders separately on the both websites.
The shipping fee paid for Safica will be refunded immediately as soon as Safica team knows that you placed an order on modecorarts, too.
As soon as the both products are ready to be shipped and your country is ready to receive, we ship them together.

If you have any questions about Safica's items or sale condition on saficasenegal.com, please write to them.
online{at}saficasenegal.com
 
 
modercorarts is very happy to help your purchase.
Please read carefully below to make sure of your choice.
 
Being Fair
Senegal's unemployment rate is more than 15% of population. The average age of its population is still under 19 years old. Which shows that they need work and money to raise their young siblings or kids.
After starting our business modecorarts, we are proud of its structure contributing constant jobs to Senegalese craftsmen although it is still small. Our craftsmen and women are paid more than double for all products they manufacture or having high monthly salaries. Because we hope that modecorarts jobs can help them to improve their lives such as allowing their kids to go to school, making their daily life easier...
For modecorarts, being fair is making the work relationship "win-win" . Those who didn't have many experiences, they learn with us. Those who had advanced experiences are excited to make new designs. We just do not want to give things or money to satisfy ourselves as donors. We would like to see genuine changes in them and be happy together.
 
About Our Prices
Our prices sometimes seem to you inexpensive. Because we try to set affordable prices compared to other African home decoration stores you can find.
Why? Because we simply would like to provide more & stable jobs to Senegalese craftsmen or women. If prices are high, their lives will never be stable.
 
About products
Modecorarts products are all handmade in Senegal. We pay attention on quality, finishes or any details. But our quality control is not as strict as industrial companies. Please accept that there are always some little charms of difference of colors or dimension due to handmade. Please accept 1.5" (at most) of difference on dimension. If there is pretty much difference, we let you know before shipping.
 
About defects
Our products might have some little defects due to handmade. Please accept those handmade charms. If your item has a serious defect, please do not hesitate to write to us.
 
About return
When you don't like your item, we don't recommend you to return it to us. Because the shipping will be at your charge and it will be extremely expensive from your country if it is voluminous. We recommend you to sell it or give it away. But the refund will not be made.
In the case of the small items, please let us know within 1 week after you receive.
 
About wholesale
We accept wholesale. Please send us your inquiry with approximate deadline, interested products and quantity by email. 
modecorarts{at}gmail.com
About Shipping
We use postal service to ship most of products.
Senegal post office's price set is based on the weight, not on volume. Even if the item is voluminous, we can still ship them at an affordable price compared to common logistic companies such as DHL, UPS, FedEx, etc...
Our shipping takes longer time than those logistic companies, but we can freshly and safely ship products "made in Senegal" to your door. And it supports Senegalese craftsmen and women.
For small items, our turnaround time is 2 to 5 business days. We can ship them any weekday. 
For laundry, toy storage baskets or furniture, it is 3 to 9 business days. These days for Laundry Baskets or Furniture, we usually ship only on Friday every week.
If you place the order of basket, we take 9 business days at max to prepare and then wait for upcoming Friday to ship. Thank you for your understanding.

Modecorarts use recycled materials for wrapping for all items. They don't look fancy but they are sturdy to protect your items until your place. Please accept our effort for eco-friendly stance.
Thank you for your understanding.
 
Shipping Time by Postal Service (Please see shipping time above↑)
This information below about shipping is not valid now of January 2021.
Here estimated shipping time according to the destination except high periods such as Thanksgiving, Cyber Monday, or Christmas.

To USA & Canada : about 7 to 10 business days
To Hawaii : about 10 to 14 business days
To Russia : 7 to 10 business days
To Western EU : 7 to 10 business days
To Eastern EU : 7 to 14 business days
To Japan : 5 to 7 business days
To Singapore : 7 to 12 business days
To China (Hong Kong included) : 7 to 10 business days
To AU & Polynesian islands : 10 to 14 business days

For other destinations, please write to us to check.
These are estimated shipping time including customs clearance time. The clearance time at customs can vary between 1 and 8 weeks depending on the country and the period of the year.
The customs is a part of your destination country's authority and it is beyond our responsibility for the clearance time and fees required by them.
 
After being shipped
We are not responsible for time used for clearance at customs. Customs are your country's authority and some of them take 1 to 8 weeks. 
The shipping fee you have paid covers only the travel from modecorarts (Senegal) to your local post office or your door. It doesn't cover any VAT, import tax, or fees required by your destination country's authority. Before placing order, please go to your country's customs office website or contact them to know how much it would be required for items made in Senegal. These required payment is beyond our responsibility. If you do not pay, the package might be returned to us. But as your refusal of payment is your choice, plus all works on behalf of us were done, the entire order amount will not be refunded.
Senegalese products are often exempt from VAT or import tax for many countries.  Please get information about your customs regulation before purchasing.
When we ship, we send you tracking number so that you can track it on your country's postal service website. After receiving your tracking number, if you do not try to receive the package, track it or reschedule the delivery, we are not responsible for the possible return. After receiving the shipping notification, you are responsible to make your reception happen. If you will be in vacations, please let us know as soon as you place the order.
 
To cancel your order
We accept any cancellation within 2 days after your payment is confirmed. If modecorarts don't hear any from you within 2 days, your request of cancellation is not accepted.